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Refund and Return Policy

We strive to provide high-quality jewelry and excellent service. For hygiene and quality reasons, we only accept returns or refunds under specific conditions.

Eligible for Return or Refund

Returns or refunds are accepted only in the following cases:
1. Unworn and unused jewelry
Items must be returned in their original condition, unworn, and with all original packaging. Jewelry showing any signs of wear will not be accepted.
2. Damaged or defective items upon arrival
If your item arrives damaged or defective, you must contact us within 48 hours of receiving your order. Clear photos or videos must be provided as proof.
3. Incorrect items received
If you received the wrong item, please contact us within 48 hours after delivery.

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Non-Returnable & Non-Refundable Items

We do not offer returns or refunds for:
• Worn or used jewelry
• Items damaged after use
• Change of mind or personal preference
• Damage caused by improper use or care
• Custom-made or personalized jewelry
• Sale or discounted items (unless damaged upon arrival)

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Return Procedure
• All return requests must be approved by us before sending the item back.
• Unauthorized returns will not be accepted.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Refund Processing
• Once the returned item has been received and inspected, refunds will be processed within 5–10 business days.
• Original shipping costs are non-refundable.

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